Need help getting the most out of your Events mobile app? Whether you’re downloading the app, logging in, or troubleshooting a glitch, this guide walks you through quick fixes and tips so you can stay connected and ready for your event.

1. Downloading the Event Mobile App

On your mobile device, search for the Mobile App Name or scan QR code at Registration

App Minimum Requirements: For iPhones, you’ll need iOS 16 or later. For Android devices, you’ll need Android 11 or later.

2. Logging In

1. Enter the email address you used when registering for the event.
2. You’ll receive a magic link email with a 6-digit code.
3. Enter the code in the app to log in.

3. Didn’t Get the Magic Link Email?

Try these steps:

• Make sure you’re using the same email address you registered with
• Confirm the email is correct in both the Amego CMS and EMS
• Fully close the app, reopen it, and try logging in again

If you’re still unable to receive the email, use an Onsite Access Code.

Onsite Access Code
If an attendee cannot receive their verification email, for example due to corporate VPN restrictions or lack of access to their email account, they can visit the registration or help desk onsite. Event staff can generate an Onsite Access Code for that specific attendee directly within the Amego CMS. The attendee can then enter this code in the app to complete login and access their personalized event experience.

Security Note
Onsite Access Codes are designed to maintain the same level of security as standard login verification codes.

Tip: If you escalate the issue, include:

• Your email address
• Device make/model (e.g., iPhone 13, iOS version)
• Date/time of the issue
• A brief description of what happened

4. Just Updated My Email but Can’t Log In

• Confirm your updated email is in the EMS and Amego CMS.
• If it hasn’t updated yet, wait for the systems to sync:
• API Sync time: Attendee records: ~5 minutes

5. Replacing Another Attendee

If the attendee you’re helping is attending in place of someone else:

• Check if they have a new registration record with their correct email address
• If their original record has the wrong email address, you’ll need to create a new one in order to access the mobile app login code.

6. Session Changes Not Showing

If a room location, session abstract, or speaker details were updated but you’re not seeing them:

• Changes should be made in the EMS first, and then if it’s a time sensitive update, you can then change it in the Amego CMS so it shows in a more timely manner while the API updates.
• API Sync time: 15 minutes for sessions.

7. Deleted Sessions Still Showing

• EMS doesn’t send deletion updates automatically.
• Best practice: Unpublish sessions in EMS rather than deleting them.
• Deleted sessions must also be removed from Amego CMS.

8. Where to Get More Help

• Search the Amego Knowledge Base for step-by-step guides.
• Contact Remote Support:
• • Available 6:00 AM – 5:00 PM PST, Monday–Friday
  • In the Amego CMS, click Help in the bottom-right corner.
  • You can also reach out to your Account Manager.