Push notifications are an effective way to engage your audience and provide timely updates. With Amego, you can send notifications directly to your attendees' devices, ensuring they stay informed about important updates, session reminders, or special announcements.
Push Settings
Description: A standard push notification that appears on the attendee's phone lock screen and in the notification screen within the app.
Usage: Ideal for important updates that need to grab the attendee's immediate attention.
Recommended Specs:
Title is 25-50 character limit.
Body Copy is 150 characters limit.
Image size 512x512px. Not recommended to include text on images.
CMS Display Options
In the Amego CMS, you now have two layout choices for how Push and News Feed items are displayed in the app:
- Split View: Push Notifications and News Feed appear as separate sections.
- Mixed View: Both are shown in a single, chronological list.
For more information, click here to view the full documentation on Notification Styles.
How to Add a Push Notification
- Go to Engagement > Push > Click on + New Push Notification
- Choose your Target (see details below).
- Enter your Subject and Message.
- Pick your Send Type
- Send Now - Sends the message immediately to the app.
- Schedule - Choose a future date and time for your post to publish. Once a post is scheduled, it cannot be edited. To make changes, you'll need to delete and recreate it.
- Draft - Save your post as a draft to edit later. You must still select a date and time, but the post will not go live until you choose Send Now or Schedule.
- Select a CTA Type – In most cases, you'll choose "None" as the Call to Action (CTA) type. If you'd like to include a URL or direct attendees to specific content within the app, select "Text." Then, enter a CTA label (recommended maximum of 30 characters), and choose the appropriate CTA target type.
- Click Submit notification.
Your message will appear in the app based on the selected notification style (Mixed or Split View).
Importing Push Notifications
To save time when sending multiple messages:
- Go to Content > Import in the CMS.
- Download the import template and navigate to the Notifications tab.
- Fill out your messages in the spreadsheet.
Tip: Leave the date/time columns blank and manually set them in the CMS after import. Save each as a Draft for flexibility.
Target Setting
Amego allows you to send notifications to specific segments:
- All: Sends to all users who've opted into notifications (delivers within 60 seconds).
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Attendee Type or Tag:
- Select one or more segments using attendee types or tags.
- Tags can be managed under Settings > Attendees or within the Attendees section. For further instructions on this please click here.
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Session Attendees: Target users registered for a specific session.
- Session Attendees: When you select "Session Attendees" under the Target setting, you'll see "Session" appear below the Image portion. Select the session you want to target.
Send Type Overview
- Send Now: Sends the message immediately.
- Scheduled: Sends at a future time/date. Cannot be edited once scheduled.
- Draft: Save a message for future editing. Choose "Send Now" or "Schedule" to send.
Best Practices for Push Notifications
- Be Clear & Concise: Limit messages to 120 characters.
- Send at Optimal Times: Aim for high-engagement moments (e.g., pre-session).
- Test First: Use a test audience when possible.
- Add Value: Only send push notifications with useful, time-sensitive information.
Troubleshooting
-
Notification Not Sending?
- Check your internet connection.
- Ensure all required fields are filled.
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Attendee Not Receiving Messages?
- Ask them to verify notification settings on their device.
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Error Message in CMS?
- Contact your Account Manager for support.
By following these steps, you can leverage Amego's push notification feature to keep your attendees engaged and informed throughout your event.