If you need to reset your Google Play keystore (for example, if your original upload key has been lost or compromised), follow the steps below. This process involves generating a new upload key pair, providing Google with a new certificate, and submitting a key reset request through the Google Play Console.
Step-by-Step Process
Getting Started
- Log in to the Google Play Console: and select the app for which you've lost the key.
- Navigate to the App Signing page: by going to Test & Release > App integrity.
- Scroll down and find the section for Request upload key reset.
- Select the option for "I lost my upload key".
1. Generate a New Upload Key Pair
Once you've submitted the request for a reset, you'll need to generate the new upload key and export it.
- Create a new keystore and key pair in Android Studio or another tool.
2. Export the Public Key Certificate
What to do: Export the public key certificate from the key pair. This will produce the key certificate string.
3. Provide the upload_certificate.pem File
What to do: Obtain the .pem file associated with the new upload key certificate and share it with your Amego account manager or support@amego.com.
4. Submit the Key Reset Request to Google
What to do:
- Go to Google Play Console.
- Select Help (upper right corner).
- Choose Contact Us → Request Key Reset.
- Attach the
upload_certificate.pemfile.
Notes
- Steps 1–3 can be completed by either the client directly or by Amego on your behalf.
- Step 4 must be completed by the client, as Google requires the request to come from the account owner.