If you need to reset your Google Play keystore (for example, if your original upload key has been lost or compromised), follow the steps below. This process involves generating a new upload key pair, providing Google with a new certificate, and submitting a key reset request through the Google Play Console.

Step-by-Step Process

Getting Started

  1. Log in to the Google Play Console: and select the app for which you've lost the key.
  2. Navigate to the App Signing page: by going to Test & Release > App integrity.
  3. Scroll down and find the section for Request upload key reset.
  4. Select the option for "I lost my upload key".

1. Generate a New Upload Key Pair

Once you've submitted the request for a reset, you'll need to generate the new upload key and export it.

  • Create a new keystore and key pair in Android Studio or another tool.

2. Export the Public Key Certificate

What to do: Export the public key certificate from the key pair. This will produce the key certificate string.

3. Provide the upload_certificate.pem File

What to do: Obtain the .pem file associated with the new upload key certificate and share it with your Amego account manager or support@amego.com.

4. Submit the Key Reset Request to Google

What to do:

  1. Go to Google Play Console.
  2. Select Help (upper right corner).
  3. Choose Contact Us → Request Key Reset.
  4. Attach the upload_certificate.pem file.

Notes

  • Steps 1–3 can be completed by either the client directly or by Amego on your behalf.
  • Step 4 must be completed by the client, as Google requires the request to come from the account owner.